Patient Satisfaction
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Patient Satisfaction is a key quality indicator throughout the healthcare industry. To ensure that we are exceeding our patients’ expectations when they visit OSH, we utilize two different tools to monitor Patient Satisfaction. The first is Press Ganey, a national healthcare survey company who has monitored patient satisfaction for more than 20 years. We retain Press Ganey to survey our patients following their experience at OSH. Once a survey is completed and returned to Press Ganey, they compile the results and benchmark our facility against other hospitals across the nation. We receive quarterly reports based on these surveys and are proud to announce that we are ranked in the 97th percentile in our region for our inpatient services.
The second tool, HCAHPS, or Hospital Consumer Assessment of Healthcare Providers and Systems, is the first national standardized publicly reported survey of patients’ perceptions of hospital care. Every Medicare patient treated at OSH receives a survey and is asked to complete it. The Center for Medicare and Medicaid Services (CMS) publishes the results of these surveys four times a year on the Hospital Compare website. We are pleased to report that we have received higher Patient Satisfaction ratings in all ten categories when compared to community hospitals in the Tulsa area.
Patient Satisfaction is not only an important factor in providing quality medical care, but is fundamental to the mission of Oklahoma Surgical Hospital. We will continue to train our staff to provide you with exceptional clinical care and personalized service, as well as explore new and different ways to improve the care you receive.
