FAQ - Frequently Asked Questions
Thank you for choosing Oklahoma Surgical Hospital. As our patient, we want to make certain your visit with us is as comfortable and convenient as possible - for both you and your guests. We have provided the following FAQ to answer many of the questions that you may have. However, please do not hesitate to contact Guest Services at (918) 271-2332 or the OSH Patient Care Line at (918) 477-5005, if you should have any additional questions. You can also email questions in the Contact Us section of the OSH web site.
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The first step is to prepare the pre-admission paperwork. Forms are available under the Patient Forms section of the OSH web site (www.oklahomasurgicalhospital.com). If you have any questions you may call our Business Office at (918) 477-5012.
For your convenience, you may want to have the following information available as you begin filling out the necessary forms and information requested.
• Photo ID
• Insurance Card
• Medical Information that will help you detail your own medical history
• A list of all medications you are currently taking, including over-the-counter medications and any other natural or organic drugs you may be taking. Be sure to include the dosages you take
• List of allergies
If you are going to be spending the night, you may want to bring some personal toiletries with you as well as your home medications.
Please remember to wear loose, comfortable clothing. This is particularly important if you are having outpatient surgery because you will need to wear this outfit home after you have been discharged.
Wear your glasses instead of contact lenses. It is easier to remove your glasses prior to surgery. If you are going to be spending the night you will want to bring your contact
lens case and solution to use once you are settled into your room after surgery.
If you wear a hearing aid or dentures, you should wear them to the hospital.
Please leave all jewelry and other valuables, such as cash and credit cards, at home or with a family member in the Family Waiting Area.
If you have not been through Admissions, you will still need to bring your driver’s license, insurance card and a method of payment.
Please do not eat or drink anything after midnight the night before your surgery unless instructed otherwise by your physician or anesthesia provider. If you are currently taking medication for diabetes, high blood pressure, asthma or other conditions requiring daily medications, you should discuss this with your physician and anesthesiologist and follow their recommendations carefully.
Oklahoma Surgical Hospital is located at 81st and South Lewis in the CityPlex Towers. We provide complimentary valet parking to our patients and their guests. The best way to access this service is to enter the campus off of Lewis and drive to the covered entrance of the tower located on the west side of the parking lot. A Guest Services Representative will greet you and escort you to your destination. If you prefer to park yourself, plenty of free parking is available on the west side of the complex.
Our main lobby is located on the 1st floor of the west tower in the CityPlex complex. A Guest Services Representative will greet you at the main desk in this area and will see that you are escorted to your destination.
Our Family Waiting Area is located on the third floor and can be accessed by private elevator from the CityPlex Towers main lobby. Televisions are placed throughout this area, along with patient tracking computer screens. These screens provide up to the minute technology that allow your guests to monitor your progress throughout your surgery. Wireless internet is available in this area as well as a special area for children, complete with toys. Complimentary refreshments are provide for all patients and their guests in the kitchen area. A Guest Services Representative is always stationed in Family Waiting to answer any questions you or your guests may have.
The amount of time you spend in surgery will depend on the type of procedure you are have done. You may want to discuss this with your physician prior to surgery.
You will need to have an adult (age 18 or older) available to drive you home and receive discharge instructions when you are released from the hospital. We also advise that someone stay with you throughout the night in case you experience complications.
Prior to your surgery, your physician and anesthesiologist will discuss the type of anesthesia you will have. There are a number of types of anesthesia including:
• Local anesthesia is an injection that numbs only the area of the body that will be affected during the surgery. At the same time, you may receive a sedative through your IV to help you rest during the procedure.
• Regional anesthesia is medication that is injected near a nerve to numb an entire region of the body where the surgery will be performed.
• Monitored Anesthesia Care (MAC) combines intravenous sedation with local anesthesia or nerve blocks.
• General anesthesia is the type of anesthesia you receive when you are put to sleep during the surgery.
Someone will need to drive you home following surgery. You should not operate a car or other heavy machinery until you physician has given the OK.
You may experience some stomach upset from the anesthesia, so you may want to have some clear liquids (soup or Jell-O) before trying to eat solid food.
Avoid strenuous activities. Activities should be limited to those approved by your doctor. Because the residual effects of your anesthesia and some medication you may be taking for pain can affect your memory and judgement, you should avoid making important decisions until you no longer require prescribed pain medication.
You will remain in the Post-Op area until you and your healthcare team feel you are ready to return home. The time you spend in Post-Op will vary from patient to patient. A member of our staff will assist you to your vehicle when you are ready to leave.
Our case managers work closely with you and your family to ensure all your needs are met when you return home. If you have questions about services and support available to you after you leave the hospital, please contact our case manager at (918) 477-5037.
It is important that you talk to one of our business office representatives prior to your surgery. They can answer all of your questions about insurance and help you determine how much of your estimated bill will be covered and what portion of the bill you will need to pay. Contact our Business Office at (918) 477-5012.
We are Medicare Certified and will accept Medicare’s allowable payment for services. We file your Medicare claims and bill you for the co-insurance and any deductibles. We will also be glad to file Supplemental or MediGap insurance coverage claims for you.
Yes. Oklahoma Surgical Hospital provides wireless internet connection in patient rooms and in the Family Waiting Area. Please ask a Guest Services Representative or your Nurse to assist you.
No. All rooms at OSH are private rooms.
We provide an in-room restaurant-style menu that allows you to select the food you would like to eat. You order the food you want, when you want it. Place your order by dialing DINE (3463) from your hospital room. A room service attendant will take your order, and within 45 minutes your food will be delivered to your room. Meal service begins at 7 a.m. to 6:30 p.m., so your last order for the day should be placed before 6:30 p.m.
Your room may be reached by dialing (918) 933-6 plus your room number.
Our inpatient rooms are located on the 7th, 8th, and 9th floor. Designated elevators are located off our main lobby in the 30-story tower behind our Guest Services Desk. A Guest Services Representative staffs this desk during normal business hours and can arrange to have your guests escorted to your room.
Our rooms are equipped to accommodate one guest. Parents are always welcome to stay with their children. Meals can also be provided for guests from our in-room menu for a fee. If you need accommodations for more than one guest, we can provide you with a list of hotels in the area.
OSH welcomes your family and friends as guests at any time. Children are also welcome to visit you in your room. How you feel should determine the number of visitors you have and the length of their stay. If you are not up to having visitors, please inform your nurse.
You may contact our Business Office at (918) 477-5012 or email your questions to firstname.lastname@example.org.